A-to-Z Claims Skill

The A-to-Z Claims skill contains very detailed information for any A-to-Z Claims received in the past 90+ days
Time Period	90-days
Report Format:	json
Example Report:
[
    {
        "claimDecisionReason": "DELIVERED_NOT_RECEIVED_CARRIER_FAULT",
        "claimReasonCode": "NOT_RECEIVED",
        "claimantEvidences": [],
        "claimantId": "C6YJFNYNRVPZBDX7TY2IL52IF7NMWX7DJGJWNHVSWUZDTJG5DWGJTERMYVUKHBQJIQH4N7N4XGUB4S5G5PNK3AWNLUC3GOCV6YJFNYNRVPZBDX7TY2IL5ME2CD2AREEA",
        "comments": "Is anything missing? Yes. What's missing? The package arrived but an item is missing or the item quantity is wrong. Reason Code: NOT_RECEIVED",
        "encMarketplaceId": "ATVPDKIKX0DER",
        "id": "amzn1.pwo.v1.2025201abcdefghijk-lmnopqrstu",
        "itemCount": 1,
        "lastRespondentUpdateDate": {
            "instant": 1753432586847,
            "locale": "en-US"
        },
        "legacyFault": "Nobody",
        "legacyFunding": "Nobody",
        "legacyId": "",
        "legacyStatus": "",
        "orderDetails": {
            "business": "Marketplace",
            "encMarketplaceId": "ATVPDKIKX0DER",
            "hasRemainingEligibility": false,
            "maxEDD": {
                "instant": 1752821899000,
                "locale": "en-US"
            },
            "minEDD": {
                "instant": 1752835680000,
                "locale": "en-US"
            },
            "orderAmount": {
                "amount": 155.25,
                "code": "USD"
            },
            "orderDate": {
                "instant": 1752370367701,
                "locale": "en-US"
            },
            "orderId": "112-1234567-7654321",
            "orderItemCount": 0,
            "orderReturnRequests": [],
            "orderShipments": [
                {
                    "shipDate": {
                        "instant": 1752416484894,
                        "locale": "en-US"
                    },
                    "shipmentId": "25114724144445",
                    "shippingCarrier": "Amazon Shipping",
                    "tracking": "TBA352855525052"
                }
            ],
            "reversalAmount": {
                "amount": 155.25,
                "code": "USD"
            }
        },
        "orderId": "112-1234567-7654321",
        "pendingClaimantLateDeliveryResponse": false,
        "problemItems": [
            {
                "asin": "B0DS7ZM49D",
                "asinUrl": "https:\/\/www.amazon.com\/dp\/B0DS7ZM49D",
                "disputeQuantity": 5,
                "encMarketplaceId": "ATVPDKIKX0DER",
                "imageUrl": "https:\/\/m.media-amazon.com\/images\/I\/61ENCDjD7nL.jpg",
                "lineItemCode": "RRxllxI0xllhpMq0OQxllFuyjQxllGI\/oGzbxllgannpxllNBN35wexllze\/PExllVG\/CA==",
                "offeringCondition": "New - New",
                "offeringGLName": "293",
                "offeringTitle": "Return Tracker Log Book: Efficiently Manage Customer Returns | Product Return & Refund Record Logbook",
                "orderQuantity": 2
            }
        ],
        "problemReason": "Package didn't arrive",
        "representations": [],
        "respondentAppeals": [
            {
                "content": "We are writing to appeal the A-to-Z Guarantee decision for this order.The claim was opened by the customer when only 1 out of 2 packages had been delivered.\n",
                "date": {
                    "instant": 1753696296060,
                    "locale": "en-US"
                },
                "purpose": ""
            }
        ],
        "respondentChangeOptions": [],
        "respondentODRImpact": false,
        "respondentState": {
            "awaitingCustomerResponse": false,
            "displayString": "Closed",
            "granted": false,
            "nextStepsAndSlaText": "No further action required",
            "returnInTransit": false,
            "status": "Resolved",
            "subText": "Claim withdrawn: <strong>Jul 21</strong>"
        },
        "settlementAmount": {
            "amount": 155.25,
            "code": "USD"
        },
        "submittedDate": {
            "instant": 1753027222022,
            "locale": "en-US"
        },
        "submitterRole": "CSA"
    }
]