The Case Log skill obtains the currently open cases and the message history related to each
| Time Period | Current |
|---|---|
| Report Format: | json |
[
{
"caseId": "179731737517,
"caseSupportType": null,
"creationDate": 1750373747.771,
"crmType": "CASE",
"escalated": false,
"lastOutboundReply": 1757478797.776,
"primaryEmail": "myemail@mysite.com",
"resultType": "Case",
"shortDescription": "Incorrect Information on Product Page - Request to Change product details for ASIN: B05DH5TT55",
"status": "Resolved",
"messages": {
"appointmentMetadata": null,
"contactList": [
{
"attachments": null,
"channelType": "EMAIL",
"contactId": "ekko:us-east-1:7f5555df-1515-4565-5c5a-505a5e525159",
"expired": false,
"hmdContact": false,
"hmdMetaData": null,
"message": "Hello from Amazon Selling Partner Support,\n\nWe've reviewed your category browse node suggestion for ASIN: B05DH5TT55 and your change has been approved. \n\nPlease allow 72 hours for the changes to apply online and to propagate through all the systems. Best Seller Rank (BSR) changes may take up to 96 hours.\n\nYour ASIN is now discoverable through the paths below:\nBeauty & Personal Care > Hair & Hair Care >\n\nThank you for your help in maintaining accurate product information.",
"messageList": null,
"messageTruncated": false,
"outbound": true,
"parentContact": null,
"sender": "Amazon",
"timestamp": 1750408293.776
},
{
"attachments": null,
"channelType": "EMAIL",
"contactId": "ekko:us-east-1:e6f46516-b646-4606-a6a6-860666b666f6",
"expired": false,
"hmdContact": false,
"hmdMetaData": null,
"message": "Hello from Amazon Selling Partner Support, \n\nWe understand that you suggested a category browse node change to the ASIN: B05DH5TT55. We have reviewed your request and submitted your proposed category change for our expert\u2019s review. \n\nProposed browse path for ASIN B05DH5TT55: \nBeauty & Personal Care/\n\nYou will receive the outcome via email, and it can take up to 48 hours to process the request.",
"messageList": null,
"messageTruncated": false,
"outbound": true,
"parentContact": null,
"sender": "Amazon",
"timestamp": 1750383476.194
},
{
"attachments": null,
"channelType": "EMAIL",
"contactId": "ekko:us-east-1:2a32212f-2729-4292-2221-f22722420925",
"expired": false,
"hmdContact": false,
"hmdMetaData": null,
"message": "Information from the seller for ASIN - B05DH5TT55\n\nRequest to update product information for the ASIN",
"messageList": null,
"messageTruncated": false,
"outbound": false,
"parentContact": null,
"sender": "gnallcus@gmail.com",
"timestamp": 1750383344.4
}
],
"currentToken": null,
"liveConversation": null,
"totalNumberOfContacts": 3,
"viewCaseMetaData": {
"canEditCase": false,
"canReopenCase": false,
"canReplyCase": false,
"caseStatus": "Resolved",
"caseSupportType": null,
"caseTitle": "Incorrect Information on Product Page - Request to Change product details for ASIN: B05DH5TT55",
"ccList": [],
"creationDate": 1750383344.371,
"crmType": "CASE",
"escalateMotivationId": null,
"escalated": false,
"primaryEmail": "gnallcus@gmail.com",
"reopenLimitMessage": "Answered cases cannot be reopened after 5 days with no activity. If you need help with an issue, please <a href=\/cu\/contact-us>contact us<\/a>",
"transfer": false
}
}
}
]