Seller Feedback Skill

The Seller Feedback skill contains very detailed information for feedback received as a seller. This contains the Order Id, Feedback Rating, and message left, as well as other details listed below

The first example below is for a typical 5-star feedback. The second example is for one that Amazon has stricken through because it was a fulfillment problem and was Fulfilled by Amazon

Details

Time Period	Past 90 days
Report Format:	json

Actions Available

On the screen in Seller Central, there is column for "Actions". Although the actions available are not available directly in this report, they can be derived based on this logic:

"Contact Customer" is available if the numericRating is 3 or below
"Post a Public Reply" is available if suppressReasonId is null
"Request Removal" is available if suppressReasonId is null

Example Report:

[
    {
        "feedbackId": "A31A3JKL790ZK1",
        "encryptedRateeId": "ABCDEFG1234567",
        "encryptedMarketplaceId": "ATVPDKIKX0DER",
        "ratingRole": "BuyerRatesSeller",
        "orderId": "113-1234567-7654321",
        "encryptedRaterId": "APEIAK123X321",
        "feedbackText": "Product is good",
        "numericRating": 5,
        "suppressReasonId": null,
        "responseId": null,
        "responseText": null,
        "responseIsSuppressed": false,
        "feedbackDate": "2025-06-20T12:34:56.041Z",
        "responseDate": null,
        "answerMap": {
            "NumericAnswer": {
                "booleanRating": null,
                "numericRating": 5
            },
            "ItemAsDescribed": {
                "booleanRating": true,
                "numericRating": null
            },
            "ReasonCode": {
                "booleanRating": null,
                "numericRating": null
            }
        },
        "partiallySuppressed": false,
        "suppressed": false
    },
    {
        "feedbackId": "ABC123ZYX9876",
        "encryptedRateeId": "ABCDEFG1234567",
        "encryptedMarketplaceId": "ATVPDKIKX0DER",
        "ratingRole": "BuyerRatesSeller",
        "orderId": "111-3214321-9878765",
        "encryptedRaterId": "APEIAK123X321",
        "encryptedRaterId": "APEEAT99HALL4",
        "feedbackText": "Took forever to arrive",
        "numericRating": 1,
        "suppressReasonId": "AmazonFaultFBAShipping",
        "responseId": null,
        "responseText": null,
        "responseIsSuppressed": false,
        "feedbackDate": "2025-05-06T01:23:45.678Z",
        "responseDate": null,
        "answerMap": {
            "NumericAnswer": {
                "booleanRating": null,
                "numericRating": 1
            },
            "ReasonCode": {
                "booleanRating": null,
                "numericRating": null
            }
        },
        "partiallySuppressed": true,
        "suppressed": true
    },
    ...
]