The Voice of the Customer skill contains very detailed information for each product sold by the seller. It details Negative Customer Experiences (NCX) that may occur for a variety of reasons, including negative feedback, returns, negative product reviews
| Time Period | Current |
|---|---|
| Report Format: | json |
[
{
"mskus": "my-very-special-sku",
"asin": "B07PCMWTSG",
"itemName": "Amazon eGift Card - (Instant Email or Text Delivery)",
"condition": "New",
"fnsku": "B07PCMWTSG",
"imageUrl": "https:\/\/m.media-amazon.com\/images\/I\/XEuTdGQwYcs._SY80_.jpg",
"retailUrl": "https:\/\/www.amazon.com\/dp\/B07PCMWTSG?ref_=xx_amzn_dp_vocsum",
"orderCount": 999,
"ncxCount": 99,
"ncxRate": 0.011,
"ncxReviewRate": 0.0009,
"ncxReturnRate": 0.006,
"concessionRate": 0.011,
"displayRating": 4.7,
"lastUpdate": "2025-02-21T00:00:00.000+00:00",
"lastOfferClosedDate": null,
"mostCommonReturnReasonBucket": "ui_performance_or_quality_not_adequate",
"mostCommonReturnReasonBucketPercent": 55,
"mostCommonReturnReasonBucketCount": 6,
"addqrHealth": "GOOD",
"pcxHealth": "GOOD",
"fulfillmentChannel": "FBA",
"insufficientFeedback": false,
"listingExists": true,
"isAtRiskOfHRRA": false,
"vendorCode": null,
"isListingGraded": false,
"pcrActionRequiredOnMsku": [],
"thresholdMetadata": {
"key": "328#60177776014444",
"mean": 0.0476,
"standardDeviation": 0,
"ncxReviewMean": 0,
"ncxReviewStandardDeviation": 0,
"ncxReturnMean": 0,
"ncxReturnStandardDeviation": 0
},
"isHRRA": false
},
...
]